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The LoungeUp Hospitality Platform now available in Canada

A “Mobile First” Guest Engagement Platform dedicated to Hospitality!

November 23, 2020 – HOTELUS Digital and LoungeUp SAS announced today that the LoungeUp digital platform is now available to Canadian hotels.

” Our rigorous research and evaluations led us to LoungeUp, a digital platform that is functionally rich, flexible, and well-integrated into the hotel digital ecosystem. With COVID-19, the LoungeUp platform is even more relevant because it enables the guest to do all its transactions on his own mobile, facilitating social distancing. We were convinced by the professionalism, expertise and commitment of the LoungeUp team,” says Michel Poirier, President of HOTELUS Digital.

Start-up of the Welcome City Lab, the world’s first incubator dedicated to tourism, LoungeUp is now a European leader with more than 2,550 hotel installations in 40 countries. Thanks to this solution, hoteliers remain connected with their guests throughout their entire stay and guests can access hotel services with their mobile device. A completely paperless guest journey ensures optimal health security.

“Our discussions with the HOTELUS team confirmed that we had found the right partner for our development in Canada. The HOTELUS team shares our values of listening to our customers, offering quality products and services to Canadian hoteliers,” says Mathieu Pollet, Co-founder and CEO of LoungeUp.


LoungeUp helps tourist accommodation providers increase their revenues and customer satisfaction thanks to the personalization of the guest relation. The platform includes a multi-channel Messaging module, a Guest Portal that can be used in Web or native mode (IOS/Android) and a Guest Profile module centralizing all your data in one place. For more details click here.


Personalized interactions engage the guests and make them feel as welcome as if they were at home. With LoungeUp, everything is well integrated end-to-end and seamless for the guest. With his mobile device, he can among other things, communicate with the staff at any time, obtain information about the hotel and tourist activities in the area, check-in online, obtain a digital key, order all the services offered by the hotel, book a restaurant, order a taxi and review and pay for his stay. LoungeUp is designed in “Mobile First” mode and tailored to the needs and expectations of today’s travelers!


Including powerful technological tools, LoungeUp allows hoteliers to personalize guest interactions, thus improving their satisfaction, increasing additional revenues, and building guest loyalty. The platform’s digital marketing features enable hoteliers to get to know their guests better and encourage them to book directly through personalized offers. With LoungeUp, hotel teams dematerialize all procedures with guests on their mobile devices, thus contributing to the social distancing required by COVID-19 while protecting guests and teams. Hotel staff are more productive, the guest experience is more enjoyable and customer satisfaction increases.

The features and benefits of LoungeUp are numerous. For the hotelier, there is no longer any need for a CRM separate from the operational functions of the hotel. LoungeUp integrates with the hotel’s management system and customer data is centralized and enriched with each customer contact. The hotel’s services are easy to present to the guest and this results in a significant increase in revenue per guest. With the powerful LoungeUp tools, hotel staff has more time to focus on customer relations.

The LoungeUp platform is offered on a monthly subscription basis, with price varying according to the selected modules and the property size.

For more information, visit section SOLUTIONS of our website and contact us!