To accelerate the digital transformation of hotel properties, the HOTELUS team has selected unique and proven digital solutions that help achieve the “Smart Hotel” objective.
A “Mobile First” Guest Engagement Platform dedicated to Hospitality!
Guest data management
All your guest data, organized and stored in enriched and visual guest files
- Guest identity, photo, social accounts
- Stay history
- Conversation history
- Review history
- Areas of interest
- Advanced, recordable and exportable searches
Send effective newsletters
Stay in touch after the stay. Build guest loyalty.
- Create customized emailings
- Take advantage of ultra-targeted segmentation
- Celebrate the anniversaries of your guests’ stays
- Create all your campaigns in as many languages as you want
Make your services and tourist recommendations readily accessible to guests.
- All services available to book in just a few clicks (breakfast, room service, restaurant, spa…)
- A chat tool to quickly answer questions
- Your partner recommendations
- Press, weather, flight information…
A Guest Messaging Hub for easy communication
Centralise all your communication channels onto one screen. Optimise your teams’ reactivity.
- Improved productivity
- Optimised guest request management
- Reduced response time
Personalized emails to guide your clients
Simplify and improve your guests’ experience.
- Upsell during the pre-stay period (on average €10 per guest)
- Online check-in before arrival
- Post-stay satisfaction questionnaire
Communicate with clients via SMS
The simplest way to communicate with your guests
- Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
- Or manual text messages (answer a question, late arrival, taxi booking..)
Ultra-simple WhatsApp interactions
The world’s most widely used messaging application to support your customers.
- Send your WhatsApp equipped customers rich messages (pictures, files, links, …).
- Don’t be limited by the size of the message
- Offer your customers instant support
Monitor performances at a glance
Monitor your return on investment in real time
- Your additional revenue generated
- The number of users on your app
- Your guests’ preferred content
- Email response rate
- Text message response rate
60, chemin des Huards
J0R 1R3 Canada