loader image

THE LOUNGEUP CUSTOMER RELATIONSHIP MANAGEMENT PLATFORM 

LoungeUp is an all-in-one platform for managing customer relations and hotel operations. Its goal is to simplify and personalize the customer experience while facilitating operational work and increasing the establishment’s revenue. The platform includes:  

– A CRM that centralizes customer data in a single database and allows the generation of effective loyalty campaigns 

– A customer communication module via email, SMS, WhatsApp and Messenger to inform and support customers, while increasing additional sales 

– A web and mobile customer portal highlighting your services and tourism recommendations, where your customers can chat with the reception 

– An operations management module to optimize the productivity of your teams 

LoungeUp makes it easy for your customers to operate and access services:  

– Check-in/out on mobile devices 

– Ordering services on the establishment’s portal 

– Instant concierge service 

– Digital hotel directory 

– Tour guide 

– Digital key on mobile device 

 

 

For your staff, LoungeUp facilitates communication and the passing of instructions, while optimizing team efficiency.  

The LoungeUp platform allows: 

– Gain in productivity 

– Increase customer satisfaction 

– Maximize additional revenues 

– Increase customer loyalty 

PMS INTEGRATIONS 

MEWS, Opera Cloud by Oracle, Opera V5 by Oracle, HMS by Infor, Webrezpro 

INTERFACES AVAILABLES 

Two-way via API and One-way via file transfer 

SUPPORTED LANGUAGES 

French and English for employees 

Multilingual for guests 

CLIENTS 

LoungeUp is used by more than 3,000 properties of various types: independent hotels, Best Western and Barrière hotel chains, Relais et Châteaux, Campings, etc. In Canada, the ITHQ in Montreal has chosen the LoungeUp platform after renovation of its hotel school. 

COMPANY 

Founded in 2011 | Head Office in Paris | 35 employees 

WEBSITE 

https://en.loungeup.com/