We will document the customer and employee journeys as digital experience you want to offer. We will identify opportunities and present you with the most desirable transformation options.
We will cover all interactions with your customers, from digital marketing to booking, check-in, on-stay with all the services of your hotel; room services, access control, entertainment, catering, SPA, Golf, etc.
We have easy-to-use templates to help you document the guest experience you want to offer.
All these needs will translate into features that you can find in your current solutions, new solutions or custom developments.
We will establish with you the employee’s digital journeys including their tasks and we will identify with you the best communication tools for employees and guests, as well as management tools that can optimize the work of your teams, thus reducing efforts and required staff.
We will then produce a Gap Analysis to identify opportunities for potential improvements.