We all know that good Wi-Fi as well as an IPTV are now as important as hot water and clean sheets for guests of all ages. For millennials, each passing year increases their purchasing power and they travel more and more. Through social networks they share their satisfaction and dissatisfaction instantly and impose on hoteliers their standards and ways of operating, from booking, at check-in time, during their stay, at check-out and after their departure.
They expect to be able to easily book on a mobile device or PC, check-in in advance, not wait in line at the front desk, order any service with their mobile device, and so on. Their requirements are redefining the standards of hoteliers and properties who do not offer these features are bound to close their doors.